Return Policy

Items shipped from Caronic.com within the UAE can be returned within 14 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. 

For any electronic item with installation once installed can’t change or return if device working as well
for fixing window film for car, home or office, in case customer decide to remove after it was installed on that case 
customer can not refund the payment back.

After the courier has received your item, it can take up to several days for us to receive and process your return.  After the return is processed it may take 5 to 7 business days for the refund to show on your payment card statement.

In most cases, items shipped from Caronic.com outside UAE can be returned within 15 to 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

International shipment items can take two to four weeks for an item to reach us once you return it. Once we received the item, allow for up to two business days for us to process your return. After the return is processed it may take 5 to 7 business days for the refund to show up depending on the refund method you chose. The amount will be refunded in your bank statement.

Wrong Product Issues

Steps:
1. Send E-mail to our Customer Service [email protected]
2. Upload your product picture or video to further describe the problem
3. Our Customer Service confirms, and
4. Provide you with the best solution

Policy Exclusions

Products are not covered by our 30 day return and refund policy if:
1.The product is not distributed by Caronic.
2.The product has been worn, damaged or contaminated.
3.The product has been stored or exposed to extreme environments.
4. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation.
5. Partial goods of a complete sets are be returned.
6. The claim is made more than 30 days after your received the item.

Return Process

1.Please include the following information in the return package:
a. Order number and Name of the Product that you want to return.
b. Shipping label (outside the package)
c. Reasons for return.

Note: As for the reasons for return, please send E-mail and show the item problems to us, 
for example, show the pictures or videos of the item(s) quality-related issue to us by E-mail.
We will refund you after we have received your package, inspected and confirmed it.

2.Return fee
If the return is caused by the consumer, consumer should be responsible for the shipping fee.
.The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, 
the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product

3.Return Address
Please contact us before returning any item for a refund. We will not accept items sent back unless you have already been arranged to return it to us. Before you ship the item back to us, please E-mail our Customer Service to confirm the correct address.

Wrong Product Issues
Steps:
1.Send E-mail to our Customer Service [email protected]
2.Upload your product picture or video to further
describe the problem
3.Our Customer Service confirms
4.Provide you with the best solution

Therefore in terms of customer support
and technical support for products, we will try our best to offer as much help
to you as we can. While as for technical questions, it may simply be a matter
of replaying our information to you, and satisfaction guaranteed.